Privacy Policy

What we collect, and why

When you join the waitlist we ask for your email address, which side of the market you are on, the city you are interested in, roughly how long you want or how many places you let, and — optionally — what has gone wrong for you before. The last one is the most useful thing on the form and it is the reason we read the list at all.

We record the address you signed up from and the browser you used, so that a stolen session can be recognised and ended. If you use the site we store what you save, which area you vote for, and the notifications we have shown you.

We do not use analytics, advertising or tracking cookies. The only cookie the site sets is the one that keeps you signed in.

Consent, and what it covers

Joining the waitlist is one decision and being emailed about it is another, so they are asked separately. We record the exact sentence you agreed to and the day you agreed to it, so that a later change of wording cannot be presented as something you accepted. You can withdraw at any time from your account or from the unsubscribe link at the foot of every marketing email we send. Withdrawing never stops the messages you need — a sign-in link, or an answer about a place you asked about. Those carry no unsubscribe link, because there is nothing about them to unsubscribe from.

Google reCAPTCHA

The signup form is protected by Google reCAPTCHA, which means that submitting it sends a request to Google carrying your IP address and some information about your browser, subject to Google’s privacy policy. It is the only third-party service any page on this site contacts. If it is unavailable, or you block it, your signup still goes through — we would rather accept a bot than turn away a person.

How long we keep things

• Unused sign-in links: 30 days after they expire.
• Ended sessions: 90 days. The address a session was opened from is erased after 365 days, and the session record itself outlives it.
• Emails we have sent you: 365 days.
• Notifications you have read: 365 days. Unread ones are kept until you read them.

Your account itself is kept until you close it.

Taking it back, and being forgotten

From your account you can download everything we hold about you, and you can close your account. If you have never listed a place, booked a stay or referred anybody, closing it removes your account entirely. If you have, we erase your name, your address and everything you wrote about yourself, and the records those things left behind stay without naming you — we cannot delete our own record that a listing was approved or a booking was cancelled, and we do not pretend otherwise.

Neither is reversible, and we say so before you press the button.

Who else sees it

Nobody. We do not sell, rent or share your details, and we have no advertising partners. Email is delivered by a provider on our behalf, which necessarily sees the address a message is going to.

Getting in touch

Reply to any email we have sent you. If you have not had one, the address on how it works reaches a person.